What You Need to Know Before You Ask
Most questions we receive fall into four categories: opening your account, funding it, requesting a withdrawal, and reaching our support team. For deposits, DANA, OVO, GoPay and QRIS are the four rails we support — each clears in under two minutes when your account name matches the registered wallet name. Withdrawals follow a verification step that typically completes within fifteen minutes on
business days. Our live chat runs around the clock, and email support is available for document-heavy requests. If you are in Jakarta or Surabaya, the same process applies; region does not affect timing.
- DANA
- OVO
- GoPay
- QRIS